FAQ

SHIPPING

• All Australian orders will be delivered within approximately one week. For international orders, shipping times will vary depending on the destination.

• If you have not received an email confirmation within one week of placing your order, please check your spam or promotions folder.

• All orders have a 3-5 business day production fulfillment period. This means we will fulfill your order within 3-5 days before shipping it out. Depending on your location, additional days may be required for delivery. The average delivery time for Australian orders is one week.

 

• To be eligible for a return, the item must be in its original condition: unworn or unused, with tags attached, and in the original packaging. A receipt or proof of purchase is required.

• To initiate a return, please contact us at fabia.main1@gmail.com.au with your order number and the reason for the return or exchange request. Once we review and approve your request, we will provide detailed instructions for returning the item.

• Customers are responsible for following the return instructions. Upon receiving the returned item, we will process a refund for the original order. Please note that we do not offer exchanges. If you'd like a different size or item, you can place a new order after receiving the refund.

• We have a two-week return policy. This means that if you do not contact us within two weeks of receiving your order, we will be unable to process any return requests.

 

SHIPPING PROVIDER

• WE ARE NOT RESPONSIBLE FOR SHIPPING ISSUES CAUSED BY THE SHIPPING CARRIER.

• If a customer provides an incorrect or invalid shipping address, we are unable to intervene as the information is submitted directly by the customer during the order process.

• In the event of an invalid address and the package is returned to our facility, the customer MUST contact us via email regarding their order. Once we receive the returned package, we will process a refund.

• Refunds will cover the total cost of the order, excluding the shipping fee. Please note that the shipping fee, which typically ranges between AUD $6 and $10, is non-refundable.

FAQ

For additional questions not covered in this FAQ, please message us at fabia.main1@gmail.com.au